TERMS AND CONDITIONS
Effective Date: 13 May 2026 | Last Updated: 13 May 2026
Version 1.1
These Terms and Conditions (“Terms”) govern access to and use of the website located at https://www.nagram.net (the “Website”), together with any related digital content, subscriptions, applications, media services, customer support channels, and associated services made available by Nagram LTD (“Nagram”, “we”, “us”, or “our”). By accessing the Website, creating an account, purchasing a subscription, or using any part of the services, you agree to be legally bound by these Terms. If you do not agree, you should not use the Website or services. These Terms are supplemented by our Privacy Policy, Cookie Policy, and Acceptable Use Policy, each of which forms part of the overall agreement between you and Nagram.
1. Company Information
Nagram LTD
B10 Harben House, Tickford Street, Newport Pagnell, England, MK16 9EY
Email: info@nagram.net
Nagram LTD is a company registered in England and Wales. Company registration number: 15833908.
Nagram LTD is the data controller for the purposes of UK GDPR and the Data Protection Act 2018 in respect of personal data processed through the Website and Services.
2. Eligibility to Use the Services
You may only use the Website and services if:
- you are legally capable of entering into a binding agreement;
- you comply with applicable laws;
- you provide accurate registration and payment information;
- you are at least the minimum legal age required in your jurisdiction to purchase digital subscriptions.
If you are under the age of majority, parental or guardian permission may be required. In the United Kingdom, the minimum age to enter a binding contract is 18. Where any content or service category on the Website may be subject to age verification requirements under UK law (including where applicable under the Online Safety Act 2023 or related regulations), access to such content will be subject to compliance with any applicable age verification or assurance measures that we implement.
3. Description of Services
Nagram operates an online digital subscription platform offering access to curated content and online experiences which may include, where available:
- Music content;
- Games;
- E-sports content;
- Health and fitness materials;
- Language learning content;
- Lifestyle media;
- Football and sports updates;
- Entertainment and premium digital content.
Services may evolve over time and content categories may be added, removed, updated, replaced, or restricted. Where a content category is made available in your territory, access will be subject to any applicable licensing restrictions, territorial rights, or regulatory requirements. We will take reasonable steps to inform users of material changes to the content catalogue before such changes take effect where reasonably practicable.
4. Accounts and Registration
Where account registration is offered, you may be required to create an account. You agree to:
- provide accurate and current information;
- keep login credentials secure;
- maintain confidentiality of passwords;
- notify us promptly of unauthorised use;
- ensure all activity under your account complies with these Terms.
We may suspend or restrict accounts where security concerns, fraud indicators, or breaches of these Terms arise. You are entitled to a copy of the information held about you in your account. To exercise this or any other data subject right under UK GDPR, please contact info@nagram.net. We will respond within one calendar month of receipt of your request.
5. Subscriptions and Paid Services
Certain services may be available on a paid subscription basis. By purchasing a subscription, you agree that:
- fees may apply in advance;
- pricing may vary by territory, currency, plan, campaign, or provider;
- subscriptions may renew automatically unless cancelled before renewal;
- access may continue only while fees remain paid;
- taxes may apply where required by law.
Subscription terms displayed at checkout form part of these Terms. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), where you purchase a subscription as a consumer in the United Kingdom, you have a 14-day right of withdrawal from the date of purchase, unless you have expressly consented to immediate access and acknowledged that you lose your right of withdrawal upon commencement of the digital content. Where immediate access has been requested and acknowledged, the right of withdrawal for that period of access may be lost. This does not affect your rights under the Consumer Rights Act 2015.
6. Billing and Payment Processing
Payments may be processed by third-party payment providers such as Stripe, Checkout.com, Paddle, Adyen, or equivalent processors. By making payment, you authorise the applicable processor to charge the selected payment method for : subscription fees ; renewals ; taxes ; authorised upgrades ; permitted recovery charges where payment fails.
We do not guarantee acceptance of all payment methods or transactions. If payment fails, access may be suspended, downgraded, or cancelled. All prices displayed on the Website are inclusive of UK VAT at the prevailing rate unless otherwise stated. Where services are purchased from outside the United Kingdom, local taxes may apply in accordance with applicable law. Any applicable taxes will be identified at checkout before payment is confirmed.
7. Auto-Renewal and Cancellation
Where subscriptions renew automatically, renewal charges may be processed at the start of each renewal term unless cancelled in advance. You may request cancellation through the payment portal, account area (if available), or by contacting support. Unless required otherwise by law:
- cancellation prevents future renewals;
- fees already charged for the active billing period may remain payable;
- service access may continue until the end of the paid period.
Cancellation requests submitted before the renewal date will take effect at the end of the current billing period. We will confirm cancellation by email within a reasonable time of receiving your request.
8. Refund Policy
Because services involve digital content and immediate access, refunds may be limited. Refund requests may be considered where appropriate, including : duplicate payments ; technical inability to access purchased services caused by us ; unauthorised transactions (subject to investigation) ; mandatory consumer rights under applicable law. Refund decisions may take into account usage history, access logs, billing records, and fraud screening outcomes.
Nothing in these Terms limits or excludes your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory consumer protection legislation applicable in your jurisdiction. If digital content or a service is faulty, not as described, or does not meet the standard that a reasonable person would consider satisfactory, you may be entitled to a remedy under the Consumer Rights Act 2015 including repair, replacement, or a price reduction or refund, depending on the circumstances.
9. Trial Offers and Promotions
We may offer : discounted periods ; free trials ; promotional pricing ; bundle offers ; limited campaigns. Unless stated otherwise, trials or promotions may convert into paid subscriptions automatically at the end of the stated period. We may withdraw promotions at any time where lawful.
The terms applicable to any trial or promotional offer, including the duration, the price at which the subscription converts, and the cancellation procedure, will be disclosed to you clearly before you begin the trial or accept the promotional offer, in accordance with the CCRs. Where a free trial converts to a paid subscription automatically, we will send a reminder before the conversion date.
10. Content Availability
We aim to provide broad access across devices and territories. However, availability may vary due to : licensing restrictions ; country limitations ; device compatibility ; internet connectivity ; maintenance ; supplier changes ; legal restrictions ; commercial decisions.
We do not guarantee that all content will be available at all times or in all locations. Where a material reduction in content availability affects a subscription you have already paid for, we will notify you in advance and, where the reduction is sufficiently material to constitute a failure to deliver services as described at the point of purchase, you may be entitled to a proportionate price reduction or other remedy under the Consumer Rights Act 2015.
11. Acceptable Use Policy
You agree not to misuse the Website or services. Our full Acceptable Use Policy forms a separate document incorporated into these Terms. The following summarises key restrictions.
11.1 Illegal or Harmful Activity : You must not use the services for unlawful, fraudulent, abusive, harassing, defamatory, or harmful purposes.
11.2 Security Violations : You must not attempt unauthorised access, bypass security systems, test vulnerabilities without permission, interfere with servers or networks, or introduce malware or malicious code.
11.3 Commercial Misuse : You must not resell access without permission, exploit subscriptions commercially, scrape or extract data at scale, or automate access contrary to our instructions.
11.4 Intellectual Property Abuse : You must not copy, reproduce, distribute, record, download, rebroadcast, mirror, or exploit content except where expressly permitted.
11.5 Account Abuse : You must not share credentials improperly, impersonate others, create false accounts, evade suspensions, or use stolen payment methods.
We may suspend or terminate access for violations without prior notice where reasonably necessary.
12. Intellectual Property Rights
All intellectual property rights in the Website, branding, software, layouts, databases, trademarks, text, graphics, audiovisual materials, and service content belong to Nagram or its licensors. No ownership rights are transferred to users. Use of the services grants only a limited, revocable, non-transferable, non-exclusive right to access content for personal lawful use in accordance with these Terms.
Third-party content accessible through the Services may be subject to separate licensing terms imposed by rights holders. Nothing in these Terms grants you any rights in respect of third-party intellectual property beyond the limited access right granted herein.
13. Third-Party Brands and Content References
References to third-party brands, sports clubs, artists, games, publishers, or products do not necessarily imply endorsement, ownership, or affiliation unless expressly stated. Relevant rights remain owned by their respective owners.
14. Health, Fitness and Educational Disclaimer
Some content may relate to exercise, wellness, sport, language learning, or self-improvement. Such content is provided for general informational purposes only and is not medical, therapeutic, nutritional, educational accreditation, or professional advice. Users should exercise personal judgment and seek qualified advice where appropriate. Participation in physical exercise carries inherent risk.
This disclaimer does not exclude any liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or the Unfair Contract Terms Act 1977. Nothing in this clause limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
15. Sports Data and Real-Time Information Disclaimer
Scores, schedules, statistics, commentary, rankings, and live updates may rely on third-party sources and may be delayed, incomplete, or inaccurate. We do not guarantee real-time precision or uninterrupted data feeds.
16. User Content
If users submit reviews, messages, comments, feedback, or other materials, you confirm that : you own or control the necessary rights ; the content is lawful ; it does not infringe third-party rights. You grant us a non-exclusive right to host, reproduce, moderate, display, and use such content for service operation. We may remove content at our discretion. We will not use user-submitted content for commercial purposes beyond service operation without your separate consent. You retain all intellectual property rights in content you submit. The licence you grant us is limited to what is necessary to provide and improve the Services.
17. Service Availability and Technical Issues
We aim to maintain reliable services but do not guarantee uninterrupted availability. Services may be affected by maintenance, upgrades, outages, internet failures, supplier disruption, cyber incidents, or force majeure events. Where planned maintenance will cause a material interruption to the Services, we will provide reasonable advance notice where practicable. Where an unplanned outage materially and persistently affects your access to paid Services, you may be entitled to a proportionate remedy under the Consumer Rights Act 2015. Temporary interruptions do not automatically create entitlement to compensation.
18. Fraud Prevention and Verification
We may conduct reasonable fraud screening, identity checks, payment verification, account reviews, or risk assessments. Where suspicious activity is detected, we may request further information, delay activation, suspend access, cancel transactions, or report suspected unlawful conduct where appropriate. Where automated fraud detection or risk scoring results in a decision that significantly affects you (such as account suspension or transaction refusal), you have the right to request human review of that decision, in accordance with Article 22 UK GDPR.
19. Privacy and Data Protection
Use of personal data is governed by our Privacy Policy and Cookie Policy, which form part of the overall legal framework of the Website. Nagram LTD is the data controller under UK GDPR and the Data Protection Act 2018. For EU residents whose data is processed in connection with our services, we rely on the UK’s adequacy decision (where applicable) or other appropriate transfer mechanisms for any transfers of personal data from the EEA to the UK. Our Privacy Policy sets out the full details of our data processing activities, your rights as a data subject, and how to contact the Information Commissioner’s Office (ICO) if you have concerns about our handling of your personal data.
20. Limitation of Liability
To the fullest extent permitted by law : services are provided on an “as available” basis ; we exclude implied warranties where legally permissible ; we are not liable for indirect, incidental, special, or consequential loss ; we are not liable for loss of profits, revenue, data, goodwill, or opportunity ; we are not liable for issues caused by third-party networks, payment processors, devices, or platforms.
Nothing excludes liability for fraud, death, personal injury caused by negligence, or any liability that cannot lawfully be excluded. These limitations of liability apply only to the fullest extent permitted by applicable law. They do not apply to: (i) our obligations under the Consumer Rights Act 2015; (ii) liability for breach of the implied terms as to title, description, satisfactory quality, and fitness for purpose under the Consumer Rights Act 2015 in respect of digital content; (iii) liability arising under the Consumer Protection Act 1987; or (iv) any other liability that cannot be excluded or restricted by law.
21. Indemnity
You agree to indemnify and hold harmless Nagram, its officers, employees, contractors, and affiliates against claims, losses, damages, costs, and expenses arising from your misuse of services, breach of these Terms, infringement of third-party rights, or unlawful activity linked to your account. This indemnity does not apply to the extent that a claim arises from our own negligence, wilful misconduct, or breach of these Terms or applicable law. Consumer users are not subject to an indemnity obligation beyond what is permitted under applicable consumer protection law.
22. Suspension and Termination
We may suspend, restrict, or terminate access where reasonably necessary, including for breach of these Terms, payment failure, fraud concerns, abusive behaviour, security risks, legal obligations, or discontinuation of services. Termination does not automatically remove accrued payment obligations. Where we suspend or terminate access other than for reasons of serious fraud, immediate security risk, or legal obligation, we will provide reasonable prior notice. Where suspension is due to non-payment, we will notify you before taking action and allow a reasonable period for payment to be made. Consumer rights to a remedy under the Consumer Rights Act 2015 are unaffected by any suspension or termination.
23. Changes to Services or Terms
We may update these Terms, pricing, features, or services from time to time. We will provide not less than 30 days’ prior written notice of any material changes to these Terms, by prominent notice on the Website. Material changes include changes to pricing, cancellation rights, liability provisions, or the scope of services. If you do not accept the changes, you may cancel your subscription before the changes take effect without incurring any additional charges for the cancellation itself. Continued use of the Services after the effective date of the change constitutes acceptance of the revised Terms.
24. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. For consumers resident in Scotland, Northern Ireland, or any other UK nation, mandatory consumer protection provisions applicable in that nation shall apply in addition to English law where required by law. For consumers resident outside the United Kingdom, mandatory consumer protection provisions of the law of your country of habitual residence shall apply to the extent required by applicable conflict-of-laws rules, including where relevant EU Regulation 593/2008 (Rome I) for EEA residents. Courts of England and Wales shall have jurisdiction except where non-excludable local consumer rights apply. Disputes with consumers resident in the United Kingdom may also be referred to alternative dispute resolution (ADR). We will notify you of any ADR scheme we subscribe to. Consumers in the EU may also access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
25. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
26. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and any checkout-specific terms, form the entire agreement between you and Nagram relating to the services. Where there is any conflict between these Terms and any checkout-specific terms presented at the point of purchase, the checkout-specific terms shall prevail in respect of that transaction only, to the extent of any conflict.
27. Contact Information
For support or legal enquiries:
Nagram LTD
B10 Harben House, Tickford Street, Newport Pagnell, England, MK16 9EY
Email: info@nagram.net
Supervisory authority (UK): Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Tel: 0303 123 1113. Website: www.ico.org.uk